Head Operations & Service Excellence
Harmeet Singh, Founder & Principal consultant at Business Alchemist (Corporate training and consulting firm) and Unleash Potentia (Employability and Skill enhancement for Students) has over 12 years of experience in Service Quality & Operations in Service industry. He is a Hotel Management Graduate and he did his Post Graduation – MBA in Marketing & HR. He started his career as a Management Trainee with ITC Hotels & was part of Rooms division in ITC Maurya, New Delhi. He then later on moved to Taj Group of Hotels as Deputy Manager Rooms Division. In his early career he has had hands on experience in managing a big team of over 150 executives working towards improving the Service levels in leading Hotel chains. He was also an active member of the team launching Six Sigma in ITC Hotels. He is a certified Six Sigma Black belt & a Certified Trainer of Presentation Skills.