G.L. Bajaj Institute of Management & Research. PGDM Institute, Greater Noida conducted Webinar under Expert Talk Series on “Achieving Operational Excellence during COVID-19” on Friday, July 24, 2020 for the students of PGDM Batch 2019-21 under the patronage of Dr. Ajay Kumar, Director, GLBIMR. The speaker of the session was Mr. Anupam Arora, Chief Operating Officer, UP West & Uttarakhand, Bharti Airtel Ltd., Noida.
During the session, Mr. Anupam Arora discussed the turbulence that everyone is facing due to Covid-19. He stated that operational excellence requires lot of planning before execution. He laid emphasis on the challenges and guided all to accept them and work accordingly. He also discussed the changes that took place during Covid like new ways of working, shortage of labour, revised business strategies, huge business losses, etc. He emphasized that adapting to new ways of working is important and guided all to focus on how to act in order to achieve operational excellence. Before concluding, he said that future is full of challenges which will lead to changes in operations globally.
It was a thought provoking session which gave a new perspective to understand various aspects and also enhanced the knowledge of the students.